How can I request a refund from Twise if needed?

If you purchased an eSIM from Twise but are unable to use it, you might be wondering if you can get a Twise eSIM refund. Twise does offer refunds or changes in specific situations, but there are also important conditions and exceptions you must understand before making a request.

This guide will explain when you are eligible, when you are not, and how to request a refund properly.

When Can You Request a Twise eSIM Refund?

Twise allows customers to request a refund or a change only if the eSIM cannot be installed or used due to a technical problem caused by Twise.

1. eSIM Cannot Be Activated (Technical Issue from Twise)

• You can request a refund within 30 days of purchase.
• Twise must first perform extensive troubleshooting.
• If activation is still not possible due to Twise’s technical error, a refund or change will be issued.

2. eSIM Was Working but Later Failed (Twise’s Fault)

• If you were able to use the eSIM but then an issue occurs due to Twise,
• And Twise cannot fix the issue in a timely manner,
• You may receive a refund for the remaining data balance.

When Refunds Will NOT Be Granted

Twise is not responsible for issues caused by the customer. Therefore, no refund will be issued if:

1. Your device is not eSIM-compatible

You must use a supported device (e.g., iPhone XS or later, certain Samsung or Pixel models).

2. Your phone is carrier-locked (network blocked)

If your device is locked to another carrier, the eSIM cannot work.

3. You did NOT ask or verify compatibility with Twise before purchase

If you were unsure about compatibility or network status and did not contact Twise to confirm before buying, any issue caused by this is not Twise’s responsibility.

Twise only refunds issues originating from their system, not customer-side problems.

Read more: Can my device work with eSIM?

Additional Refund Conditions (From Twise Policy)

1. You must cooperate with Twise Support

Twise requires customers to work with support to solve the issue.
 ➡ If you refuse or ignore troubleshooting, your refund may be denied.

2. Refund request must be within 30 days

After 30 days, refunds will not be accepted.

3. Validity period matters

Each eSIM plan has an expiration date.
 ➡ If the plan expires, no refund will be issued even if data remains.

4. Only Twise-related charges are eligible

Twise does not cover:

• Charges from other SIM cards or phones
• Hotel phone fees
• Roaming on other networks

Only issues linked directly to your Twise eSIM account are considered.

How to Request a Twise eSIM Refund (Step-by-Step)

Step 1: Contact Twise Support

Use the official website or message chat to Page Twise.

Step 2: Provide Details

Include:

• Order number
• Device model
• Error message
• Steps you already tried

Step 3: Complete Troubleshooting

Follow all instructions from support.
This step is required for refund eligibility.

Step 4: Request Refund or Change

If the problem is confirmed to be Twise’s fault and cannot be fixed, you can request:

• Full refund (if never activated)
• Partial refund (remaining data)

Tips to Increase Your Chance of Approval

• Check device compatibility before purchase
• Make sure your phone is unlocked
• Ask Twise if unsure (before buying!)
• Request refund within 30 days
• Cooperate with support
• Do not wait until your plan expires

Final Thoughts: Can You Get a Refund From Twise?

Yes, you can get a refund from Twise if the issue is caused by Twise and you meet the policy requirements.
However, you will NOT be refunded if the problem is due to your device, SIM lock, or failure to confirm compatibility before purchase.

Twise aims to be fair and transparent – just make sure you understand the rules and contact support immediately if you face any issues. Read more Term & Conditions