{"id":25071,"date":"2022-05-28T10:53:13","date_gmt":"2022-05-28T15:53:13","guid":{"rendered":"https:\/\/twise.tech\/?page_id=25071"},"modified":"2026-10-13T09:32:25","modified_gmt":"2026-10-13T14:32:25","slug":"dieu-khoan-va-dieu-kien-su-dung-dich-vu-esim-twise","status":"publish","type":"page","link":"https:\/\/twise.tech\/vi\/dieu-khoan-va-dieu-kien-su-dung-dich-vu-esim-twise\/","title":{"rendered":"\u0110i\u1ec1u Kho\u1ea3n V\u00e0 \u0110i\u1ec1u Ki\u1ec7n S\u1eed D\u1ee5ng D\u1ecbch V\u1ee5 eSIM Twise"},"content":{"rendered":"<h2><span style=\"color: #1e76ba;\"><strong>1. Hi\u1ec7u l\u1ef1c c\u1ee7a \u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0110i\u1ec1u ki\u1ec7n Chung<\/strong><\/span><\/h2>\n<p>C\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n sau \u0111\u00e2y \u00e1p d\u1ee5ng cho t\u1ea5t c\u1ea3 c\u00e1c d\u1ecbch v\u1ee5 do Twise Technology LLC., sau \u0111\u00e2y g\u1ecdi l\u00e0 Twise, cung c\u1ea5p li\u00ean quan \u0111\u1ebfn vi\u1ec7c b\u00e1n l\u1ea1i eSIM tr\u1ea3 tr\u01b0\u1edbc.<\/p>\n<p>C\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n sau \u0111\u00e2y \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1 tr\u00ean website www.twise.tech. Twise ch\u1ec9 ch\u1ea5p nh\u1eadn c\u00e1c \u0111i\u1ec1u kho\u1ea3n kh\u00e1c bi\u1ec7t khi c\u00f3 th\u1ecfa thu\u1eadn b\u1eb1ng v\u0103n b\u1ea3n r\u00f5 r\u00e0ng.<\/p>\n<h2><span style=\"color: #1e76ba;\"><strong>2. M\u00f4 t\u1ea3 D\u1ecbch v\u1ee5<\/strong><\/span><\/h2>\n<p><strong>2.1. CUNG C\u00c2\u0301P eSIM<\/strong><\/p>\n<p>Twise cung c\u1ea5p d\u1ecbch v\u1ee5 eSIM tr\u1ea3 tr\u01b0\u1edbc. Kh\u00e1ch h\u00e0ng \u0111\u0103ng k\u00fd v\u00e0 mua eSIM th\u00f4ng qua website <a href=\"https:\/\/twise.tech\/vi\/\"><strong>www.twise.tech<\/strong><\/a>.<\/p>\n<p>C\u00e1c giao d\u1ecbch thanh to\u00e1n \u0111\u01b0\u1ee3c x\u1eed l\u00fd th\u00f4ng qua <strong>PayPal<\/strong> (<a href=\"https:\/\/paypal.com\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/paypal.com<\/a>) v\u00e0 <strong>Stripe<\/strong> (<a href=\"https:\/\/stripe.com\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/stripe.com<\/a>) d\u01b0\u1edbi h\u00ecnh th\u1ee9c thanh to\u00e1n b\u1eb1ng th\u1ebb thanh to\u00e1n qu\u1ed1c t\u1ebf.<\/p>\n<p><strong>2.2. \u0110\u0102NG K\u00dd S\u1eec D\u1ee4NG D\u1ecaCH V\u1ee4 TWISE<\/strong><\/p>\n<p>\u0110\u00ea\u0309 s\u01b0\u0309 du\u0323ng di\u0323ch vu\u0323 cu\u0309a Twise, kh\u00e1ch h\u00e0ng \u0111\u00f4\u0300ng y\u0301 v\u01a1\u0301i c\u00e1c \u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0110i\u1ec1u ki\u1ec7n chung na\u0300y.<\/p>\n<p>Kh\u00e1ch h\u00e0ng s\u1ebd cung c\u1ea5p tr\u1ef1c ti\u1ebfp, ho\u1eb7c th\u00f4ng qua b\u00ean trung gian cung c\u1ea5p d\u1ecbch v\u1ee5 (Kh\u00e1ch s\u1ea1n, C\u00f4ng ty du l\u1ecbch, v.v.), tr\u00ean tr\u00ecnh duy\u1ec7t web t\u1ea1i <a href=\"https:\/\/twise.tech\/vi\/\"><strong>www.twise.tech<\/strong><\/a>, c\u00e1c th\u00f4ng tin sau:<\/p>\n<ul>\n<li>H\u1ecd<\/li>\n<li>T\u00ean<\/li>\n<li>\u0110\u1ecba ch\u1ec9 (\u0111\u1ecba ch\u1ec9 thanh to\u00e1n)<\/li>\n<li>\u0110\u1ecba ch\u1ec9 email<\/li>\n<\/ul>\n<p><strong>2.3. CAM K\u1ebeT C\u1ee6A TWISE<\/strong><\/p>\n<p>Twise lu\u00f4n n\u1ed7 l\u1ef1c \u0111\u1ec3 mang \u0111\u1ebfn d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p n\u1eb1m ngo\u00e0i ph\u1ea1m vi ki\u1ec3m so\u00e1t c\u1ee7a Twise, d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 b\u1ecb gi\u00e1n \u0111o\u1ea1n, ch\u1eadm tr\u1ec5 ho\u1eb7c ph\u00e1t sinh l\u1ed7i.<\/p>\n<p><strong>2.4. CAM K\u1ebeT C\u1ee6A KH\u00c1CH H\u00c0NG<\/strong><\/p>\n<p>Khi s\u1eed d\u1ee5ng Thi\u1ebft b\u1ecb ho\u1eb7c D\u1ecbch v\u1ee5 do Twise cung c\u1ea5p, Kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1ea5t k\u1ef3 h\u00e0nh vi n\u00e0o:<\/p>\n<ul>\n<li>Mang t\u00ednh l\u1ea1m d\u1ee5ng, tra\u0301i pha\u0301p lu\u00e2\u0323t, l\u01b0\u0300a \u0111a\u0309o ho\u1eb7c gian l\u1eadn<\/li>\n<li>G\u00e2y \u1ea3nh h\u01b0\u1edfng, suy gi\u1ea3m ho\u1eb7c l\u00e0m h\u01b0 h\u1ea1i m\u1ea1ng l\u01b0\u1edbi vi\u1ec5n th\u00f4ng<\/li>\n<\/ul>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng vi ph\u1ea1m ngh\u0129a v\u1ee5 quy \u0111\u1ecbnh t\u1ea1i M\u1ee5c 2.4, Twise c\u00f3 quy\u1ec1n t\u1ea1m ng\u1eebng cung c\u1ea5p d\u1ecbch v\u1ee5. Twise s\u1ebd th\u00f4ng b\u00e1o v\u1ec1 vi\u1ec7c ng\u1eebng d\u1ecbch v\u1ee5 cho kh\u00e1ch h\u00e0ng vi ph\u1ea1m quy \u0111\u1ecbnh trong th\u1eddi gian s\u1edbm nh\u1ea5t ph\u00f9 h\u1ee3p.<\/p>\n<p>Trong th\u1eddi gian b\u1ecb t\u1ea1m ng\u1eebng d\u1ecbch v\u1ee5, kh\u00e1ch h\u00e0ng v\u1eabn c\u00f3 tr\u00e1ch nhi\u1ec7m thanh to\u00e1n \u0111\u1ea7y \u0111\u1ee7 c\u00e1c kho\u1ea3n ph\u00ed ph\u00e1t sinh theo H\u1ee3p \u0111\u1ed3ng \u0111\u1ed1i v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 b\u1ecb t\u1ea1m ng\u1eebng.<\/p>\n<p><strong>2.5. KH\u1ea2 N\u0102NG T\u01af\u01a0NG TH\u00cdCH C\u1ee6A THI\u1ebeT B\u1eca<\/strong><\/p>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m \u0111\u1ea3m b\u1ea3o r\u1eb1ng thi\u1ebft b\u1ecb c\u1ee7a m\u00ecnh:<\/p>\n<ul>\n<li>H\u1ed7 tr\u1ee3 eSIM<\/li>\n<li>\u0110\u00e3 \u0111\u01b0\u1ee3c m\u1edf kh\u00f3a m\u1ea1ng (network-unlocked)<\/li>\n<\/ul>\n<p>Khi t\u00edch ch\u1ecdn x\u00e1c nh\u1eadn <strong>\u201cT\u00f4i c\u00f3 thi\u1ebft b\u1ecb h\u1ed7 tr\u1ee3 eSIM v\u00e0 \u0111\u00e3 \u0111\u01b0\u1ee3c m\u1edf kh\u00f3a m\u1ea1ng\u201d<\/strong> \u0111\u1ec3 ti\u1ebfp t\u1ee5c mua h\u00e0ng, kh\u00e1ch h\u00e0ng ch\u1ecbu ho\u00e0n to\u00e0n tr\u00e1ch nhi\u1ec7m v\u1ec1 th\u00f4ng tin n\u00e0y.<\/p>\n<p>Do kh\u1ea3 n\u0103ng t\u01b0\u01a1ng th\u00edch c\u1ee7a thi\u1ebft b\u1ecb c\u00f3 th\u1ec3 ph\u1ee5 thu\u1ed9c v\u00e0o nh\u00e0 m\u1ea1ng v\u00e0 qu\u1ed1c gia xu\u1ea5t x\u1ee9, kh\u00e1ch h\u00e0ng ph\u1ea3i ki\u1ec3m tra <strong>danh s\u00e1ch thi\u1ebft b\u1ecb h\u00f4\u0303 tr\u01a1\u0323 eSIM<\/strong> \u0111\u01b0\u1ee3c cung c\u1ea5p t\u1ea1i b\u01b0\u1edbc thanh to\u00e1n. Danh s\u00e1ch na\u0300y kh\u00f4ng mang t\u00ednh \u0111\u1ea7y \u0111\u1ee7 tuy\u1ec7t \u0111\u1ed1i va\u0300 co\u0301 th\u00ea\u0309 ch\u01b0a bao g\u00f4\u0300m ca\u0301c thi\u00ea\u0301t bi\u0323 m\u01a1\u0301i \u0111\u01b0\u01a1\u0323c c\u00f4ng b\u00f4\u0301.<\/p>\n<h2><span style=\"color: #1e76ba;\"><strong>3. B\u1eaft \u0111\u1ea7u, Th\u1eddi h\u1ea1n v\u00e0 Ch\u1ea5m d\u1ee9t H\u1ee3p \u0111\u1ed3ng<\/strong><\/span><\/h2>\n<p>H\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 gi\u1eefa Twise v\u00e0 kh\u00e1ch h\u00e0ng b\u1eaft \u0111\u1ea7u khi \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c ho\u00e0n t\u1ea5t tr\u00ean website Twise https:\/\/twise.tech\/.<\/p>\n<p>Vi\u1ec7c k\u00edch ho\u1ea1t eSIM v\u00e0 x\u00e1c nh\u1eadn ch\u00ednh s\u00e1ch k\u00edch ho\u1ea1t thu\u1ed9c v\u1ec1 ph\u1ea1m vi tr\u00e1ch nhi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>M\u1ed7i eSIM ho\u1eb7c g\u00f3i d\u1eef li\u1ec7u c\u00f3 hi\u1ec7u l\u1ef1c trong th\u1eddi h\u1ea1n v\u00e0 theo c\u00e1c \u0111i\u1ec1u ki\u1ec7n \u0111\u01b0\u1ee3c n\u00eau cho s\u1ea3n ph\u1ea9m \u0111\u00f3. Vi\u1ec7c eSIM h\u1ebft h\u1ea1n, \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng h\u1ebft ho\u1eb7c b\u1ecb x\u00f3a kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn b\u1ea5t k\u1ef3 quy\u1ec1n ho\u1eb7c ngh\u0129a v\u1ee5 n\u00e0o \u0111\u00e3 ph\u00e1t sinh tr\u01b0\u1edbc khi d\u1ecbch v\u1ee5 k\u1ebft th\u00fac, bao g\u1ed3m c\u00e1c ngh\u0129a v\u1ee5 li\u00ean quan \u0111\u1ebfn ho\u00e0n ti\u1ec1n, thanh to\u00e1n ho\u1eb7c tranh ch\u1ea5p, n\u1ebfu c\u00f3.<\/p>\n<p>H\u1ee3p \u0111\u1ed3ng s\u1ebd ch\u1ea5m d\u1ee9t trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p:<\/p>\n<ul>\n<li>Kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f2n g\u00f3i d\u1eef li\u1ec7u \u0111ang ho\u1ea1t \u0111\u1ed9ng, ho\u1eb7c<\/li>\n<li>Kh\u00e1ch h\u00e0ng x\u00f3a eSIM kh\u1ecfi thi\u1ebft b\u1ecb<\/li>\n<\/ul>\n<p>Sau khi d\u1ecbch v\u1ee5 k\u1ebft th\u00fac, Twise kh\u00f4ng c\u00f2n tr\u00e1ch nhi\u1ec7m ti\u1ebfp di\u1ec5n \u0111\u1ed1i v\u1edbi thi\u1ebft b\u1ecb c\u1ee7a kh\u00e1ch h\u00e0ng, c\u00e0i \u0111\u1eb7t thi\u1ebft b\u1ecb, kh\u1ea3 n\u0103ng k\u1ebft n\u1ed1i ho\u1eb7c b\u1ea5t k\u1ef3 vi\u1ec7c s\u1eed d\u1ee5ng hay c\u1ed1 g\u1eafng s\u1eed d\u1ee5ng eSIM n\u00e0o sau \u0111\u00f3. Vi\u1ec7c k\u1ebft th\u00fac d\u1ecbch v\u1ee5 kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn b\u1ea5t k\u1ef3 quy\u1ec1n v\u1ec1 thanh to\u00e1n, ho\u00e0n ti\u1ec1n ho\u1eb7c tranh ch\u1ea5p n\u00e0o \u0111\u00e3 ph\u00e1t sinh tr\u01b0\u1edbc khi d\u1ecbch v\u1ee5 k\u1ebft th\u00fac.<\/p>\n<h2><strong><span style=\"color: #1e76ba;\">4. Gia\u0301 c\u01b0\u01a1\u0301c va\u0300 Thanh toa\u0301n<\/span><\/strong><\/h2>\n<p><strong>4.1. \u0110I\u1ec0U KI\u1ec6N THANH TO\u00c1N<\/strong><\/p>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 thanh to\u00e1n d\u1ecbch v\u1ee5 c\u1ee7a Twise b\u1eb1ng:<\/p>\n<ul>\n<li>Th\u1ebb ghi n\u1ee3 (Debit Card)<\/li>\n<li>Th\u1ebb t\u00edn d\u1ee5ng (Credit Card)<\/li>\n<li>PayPal<\/li>\n<li>Google Pay<\/li>\n<li>Apple Pay<\/li>\n<\/ul>\n<p>T\u1ea5t c\u1ea3 c\u00e1c giao d\u1ecbch \u0111\u01b0\u1ee3c x\u1eed l\u00fd an to\u00e0n th\u00f4ng qua PayPal v\u00e0 Stripe.<\/p>\n<p>\u0110\u01a1n v\u1ecb ti\u1ec1n t\u1ec7 \u00e1p d\u1ee5ng l\u00e0 <strong>Vi\u1ec7t Nam \u0110\u1ed3ng (VN\u0110)<\/strong> \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i t\u1eeb \u0110\u00f4 la M\u1ef9 (USD).<\/p>\n<p><strong>4.2. Gia\u0301 c\u01b0\u01a1\u0301c s\u01b0\u0309 du\u0323ng di\u0323ch vu\u0323<\/strong><\/p>\n<p>4.2.1. T\u1ea5t c\u1ea3 gi\u00e1 hi\u1ec3n th\u1ecb tr\u00ean Twise \u0111\u00e3 bao g\u1ed3m thu\u1ebf Sales Tax ho\u1eb7c c\u00e1c lo\u1ea1i thu\u1ebf \u00e1p d\u1ee5ng kh\u00e1c t\u1ea1i bang Delaware, M\u1ef9; tr\u1eeb khi c\u00f3 th\u00f4ng b\u00e1o kh\u00e1c.<\/p>\n<p><strong>4.2.2. Chi ph\u00ed X\u1eed l\u00fd Thanh to\u00e1n v\u00e0 Chi ph\u00ed B\u00ean th\u1ee9 ba:<\/strong><\/p>\n<p><strong>Ph\u00ed x\u1eed l\u00fd thanh to\u00e1n<\/strong> do c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 thanh to\u00e1n b\u00ean th\u1ee9 ba (bao g\u1ed3m Stripe v\u00e0 PayPal) thu <strong>kh\u00f4ng \u0111\u01b0\u1ee3c ho\u00e0n l\u1ea1i<\/strong> sau khi giao d\u1ecbch \u0111\u00e3 ho\u00e0n t\u1ea5t, b\u1ea5t k\u1ec3 k\u1ebft qu\u1ea3 \u0111\u01a1n h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o.<\/p>\n<p>\u0110\u1ed1i v\u1edbi c\u00e1c y\u00eau c\u1ea7u h\u1ee7y \u0111\u01a1n \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n do kh\u00e1ch h\u00e0ng \u0111\u1ec1 ngh\u1ecb, Twise c\u00f3 th\u1ec3 kh\u1ea5u tr\u1eeb kh\u1ecfi kho\u1ea3n ho\u00e0n ti\u1ec1n c\u00e1c chi ph\u00ed b\u00ean th\u1ee9 ba th\u1ef1c t\u1ebf v\u00e0 kh\u00f4ng th\u1ec3 thu h\u1ed3i, trong ph\u1ea1m vi ph\u00e1p lu\u1eadt cho ph\u00e9p. Twise s\u1ebd kh\u00f4ng thu th\u00eam phu\u0323 ph\u00ed h\u1ee7y \u0111\u01a1n.<\/p>\n<p>C\u00e1c kho\u1ea3n kh\u1ea5u tr\u1eeb n\u00e0y s\u1ebd kh\u00f4ng \u00e1p d\u1ee5ng khi kho\u1ea3n ho\u00e0n ti\u1ec1n \u0111\u01b0\u1ee3c ph\u00ea duy\u1ec7t do l\u1ed7i k\u1ef9 thu\u1eadt ho\u1eb7c l\u1ed7i d\u1ecbch v\u1ee5 \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c minh l\u00e0 thu\u1ed9c tr\u00e1ch nhi\u1ec7m c\u1ee7a Twise, nh\u00e0 cung c\u1ea5p c\u1ee7a Twise ho\u1eb7c d\u1ecbch v\u1ee5 m\u1ea1ng n\u1ec1n t\u1ea3ng.<\/p>\n<p>4.2.3. Ki\u1ec3m tra v\u00e0 X\u00e1c minh Th\u1ee7 c\u00f4ng:<\/p>\n<p>Twise c\u00f3 th\u1ec3 t\u1ea1m th\u1eddi tr\u00ec ho\u00e3n \u0111\u01a1n h\u00e0ng khi c\u00e2\u0300n ki\u1ec3m tra th\u1ee7 c\u00f4ng, \u0111\u00e1nh gi\u00e1 gian l\u1eadn, x\u00e1c minh thanh to\u00e1n, x\u00e1c minh danh t\u00ednh, x\u00e1c minh thi\u1ebft b\u1ecb.<\/p>\n<p>Twise c\u00f3 th\u1ec3 y\u00eau c\u1ea7u th\u00f4ng tin c\u1ea7n thi\u1ebft t\u01b0\u0300 kha\u0301ch ha\u0300ng \u0111\u1ec3 x\u00e1c minh \u0111\u01a1n h\u00e0ng, thanh to\u00e1n, kh\u00e1ch h\u00e0ng, thi\u1ebft b\u1ecb, EID, IMEI ho\u1eb7c c\u00e1c th\u00f4ng tin li\u00ean quan kh\u00e1c.<\/p>\n<p>N\u1ebfu m\u1ed9t \u0111\u01a1n h\u00e0ng kh\u00f4ng th\u1ec3 \u0111\u01b0\u1ee3c x\u00e1c minh th\u1ecfa \u0111\u00e1ng ho\u1eb7c c\u00f3 r\u1ee7i ro h\u1ee3p l\u00fd li\u00ean quan \u0111\u1ebfn gian l\u1eadn, thanh to\u00e1n, b\u1ea3o m\u1eadt, l\u1ec7nh tr\u1eebng ph\u1ea1t, quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt ho\u1eb7c tu\u00e2n th\u1ee7, Twise c\u00f3 th\u1ec3 t\u1eeb ch\u1ed1i, h\u1ee7y ho\u1eb7c ho\u00e0n ti\u1ec1n cho \u0111\u01a1n h\u00e0ng.<\/p>\n<p>M\u1ecdi kho\u1ea3n ho\u00e0n ti\u1ec1n s\u1ebd \u0111\u01b0\u1ee3c x\u1eed l\u00fd theo M\u1ee5c 6. Twise kh\u00f4ng thu ph\u00ed ri\u00eang ch\u1ec9 v\u00ec \u0111\u01a1n h\u00e0ng c\u1ea7n \u0111\u01b0\u1ee3c ki\u1ec3m tra th\u1ee7 c\u00f4ng.<\/p>\n<p>4.2.4. Kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c quy\u1ec1n c\u1ea5n tr\u1eeb b\u1ea5t k\u1ef3 kho\u1ea3n y\u00eau c\u1ea7u n\u00e0o c\u1ee7a m\u00ecnh v\u1edbi c\u00e1c kho\u1ea3n ph\u1ea3i tr\u1ea3 cho Twise, tr\u1eeb khi c\u00e1c y\u00eau c\u1ea7u \u0111\u00f3 kh\u00f4ng c\u00f3 tranh ch\u1ea5p ho\u1eb7c \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn b\u1eb1ng ph\u00e1n quy\u1ebft cu\u1ed1i c\u00f9ng c\u1ee7a t\u00f2a \u00e1n c\u00f3 th\u1ea9m quy\u1ec1n.<\/p>\n<h2><span style=\"color: #1e76ba;\"><strong>5. Giao ha\u0300ng<\/strong><\/span><\/h2>\n<p>Sau khi thanh to\u00e1n \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn, Twise s\u1ebd g\u1eedi m\u00e3 QR eSIM v\u00e0 h\u01b0\u1edbng d\u1eabn c\u00e0i \u0111\u1eb7t \u0111\u1ebfn \u0111\u1ecba ch\u1ec9 email \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng khi \u0111\u0103\u0323t ha\u0300ng.<\/p>\n<p>H\u1ea7u h\u1ebft eSIM \u0111\u01b0\u1ee3c g\u1eedi trong v\u00f2ng 1 ph\u00fat sau khi mua. M\u1ed9t s\u1ed1 g\u00f3i c\u01b0\u1edbc eSIM n\u1ed9i \u0111\u1ecba c\u00f3 th\u1ec3 c\u1ea7n th\u00eam th\u1eddi gian \u0111\u1ec3 k\u00edch ho\u1ea1t ho\u1eb7c thi\u1ebft l\u1eadp d\u1ecbch v\u1ee5, theo th\u00f4ng tin chi ti\u1ebft \u0111\u01b0\u1ee3c n\u00eau tr\u00ean trang s\u1ea3n ph\u1ea9m t\u01b0\u01a1ng \u1ee9ng.<\/p>\n<p>N\u1ebfu eSIM c\u1ee7a b\u1ea1n ch\u01b0a \u0111\u01b0\u1ee3c g\u1eedi ho\u1eb7c ch\u01b0a \u0111\u01b0\u1ee3c k\u00edch ho\u1ea1t trong th\u1eddi gian \u0111\u00e3 n\u00eau, vui l\u00f2ng li\u00ean h\u1ec7 b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 c\u1ee7a Twise.<\/p>\n<h2><strong><span style=\"color: #1e76ba;\">6. Ch\u00ednh s\u00e1ch Ho\u00e0n ti\u1ec1n \/ H\u1ee7y \u0111\u01a1n \/ \u0110i\u00ea\u0300u chi\u0309nh<\/span><\/strong><\/h2>\n<p>\u0110i\u1ec1u ki\u1ec7n \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n ph\u1ee5 thu\u1ed9c v\u00e0o vi\u1ec7c eSIM \u0111\u00e3 \u0111\u01b0\u1ee3c c\u00e0i \u0111\u1eb7t, k\u00edch ho\u1ea1t ho\u1eb7c s\u1eed d\u1ee5ng hay ch\u01b0a, l\u00fd do y\u00eau c\u1ea7u, \u0111i\u1ec1u ki\u1ec7n \u00e1p d\u1ee5ng cho s\u1ea3n ph\u1ea9m v\u00e0 vi\u1ec7c Twise \u0111\u00e3 \u0111\u01b0\u1ee3c t\u1ea1o c\u01a1 h\u1ed9i h\u1ee3p l\u00fd \u0111\u1ec3 \u0111i\u1ec1u tra b\u1ea5t k\u1ef3 s\u1ef1 c\u1ed1 k\u1ef9 thu\u1eadt n\u00e0o \u0111\u01b0\u1ee3c b\u00e1o c\u00e1o hay ch\u01b0a.<\/p>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u ho\u00e0n ti\u1ec1n ho\u1eb7c thay \u0111\u1ed5i n\u1ebfu eSIM <strong>kh\u00f4ng th\u1ec3 c\u00e0i \u0111\u1eb7t ho\u1eb7c s\u1eed d\u1ee5ng<\/strong> do l\u1ed7i k\u1ef9 thu\u1eadt ph\u00e1t sinh t\u1eeb ph\u00eda Twise.<\/p>\n<p><strong>6.1. HO\u00c0N TI\u1ec0N V\u00c0 H\u1ee6Y \u0110\u01a0N<\/strong><\/p>\n<p><strong>6.1.1. CH\u00cdNH S\u00c1CH V\u00c0 H\u01af\u1edaNG D\u1eaaN<\/strong><\/p>\n<p><strong>6.1.1.1. eSIM Ch\u01b0a s\u1eed d\u1ee5ng v\u00e0 Ch\u01b0a k\u00edch ho\u1ea1t<\/strong><\/p>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 y\u00eau c\u1ea7u ho\u00e0n ti\u1ec1n trong v\u00f2ng <strong>ba m\u01b0\u01a1i (30) ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y mua<\/strong> n\u1ebfu eSIM ch\u01b0a \u0111\u01b0\u1ee3c c\u00e0i \u0111\u1eb7t, ch\u01b0a k\u00edch ho\u1ea1t, ch\u01b0a s\u1eed d\u1ee5ng va\u0300 ch\u01b0a h\u1ebft h\u1ea1n (bao g\u1ed3m c\u00e1c tr\u01b0\u1eddng h\u1ee3p k\u1ebf ho\u1ea1ch du l\u1ecbch thay \u0111\u1ed5i, eSIM kh\u00f4ng c\u00f2n c\u1ea7n thi\u1ebft ho\u1eb7c kh\u00e1ch h\u00e0ng \u0111\u00e3 mua nh\u1ea7m g\u00f3i).<\/p>\n<p>\u0110\u1ed1i v\u1edbi vi\u1ec7c h\u1ee7y kh\u00f4ng li\u00ean quan \u0111\u1ebfn l\u1ed7i c\u1ee7a d\u1ecbch v\u1ee5, Twise se\u0303 kh\u1ea5u tr\u1eeb c\u00e1c chi ph\u00ed th\u1ef1c t\u1ebf v\u00e0 kh\u00f4ng th\u1ec3 thu h\u1ed3i li\u00ean quan \u0111\u1ebfn x\u1eed l\u00fd thanh to\u00e1n, chuy\u1ec3n \u0111\u1ed5i ti\u1ec1n t\u1ec7, nh\u00e0 cung c\u1ea5p, nh\u00e0 m\u1ea1ng ho\u1eb7c h\u1ee7y \u0111\u01a1n.<\/p>\n<p>Khi kho\u1ea3n ho\u00e0n ti\u1ec1n \u0111\u01b0\u1ee3c ph\u00ea duy\u1ec7t do l\u1ed7i k\u1ef9 thu\u1eadt ho\u1eb7c l\u1ed7i d\u1ecbch v\u1ee5 \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c minh l\u00e0 thu\u1ed9c tr\u00e1ch nhi\u1ec7m c\u1ee7a Twise, nh\u00e0 cung c\u1ea5p c\u1ee7a Twise, kha\u0301ch ha\u0300ng se\u0303 \u0111\u01b0\u01a1\u0323c hoa\u0300n ti\u00ea\u0300n toa\u0300n b\u00f4\u0323 kh\u00f4ng tr\u01b0\u0300 ca\u0301c khoa\u0309n kh\u00e2\u0301u tr\u01b0\u0300 n\u00eau tr\u00ean.<\/p>\n<p>M\u1ed9t s\u1ed1 eSIM c\u00f3 th\u1eddi h\u1ea1n k\u00edch ho\u1ea1t, hi\u1ec7u l\u1ef1c ho\u1eb7c h\u1ee7y ng\u1eafn. Lu\u0301c na\u0300y, eSIM kh\u00f4ng th\u1ec3 h\u1ee7y ho\u1eb7c kh\u00f4ng th\u1ec3 ho\u00e0n ti\u1ec1n theo quy \u0111\u1ecbnh c\u1ee7a nh\u00e0 cung c\u1ea5p li\u00ean quan, Twise kh\u00f4ng th\u1ec3 ho\u00e0n ti\u1ec1n do kh\u00e1ch h\u00e0ng thay \u0111\u1ed5i quy\u1ebft \u0111\u1ecbnh.<\/p>\n<p><strong>6.1.1.2. eSIM \u0110\u00e3 c\u00e0i \u0111\u1eb7t ho\u1eb7c \u0110\u00e3 k\u00edch ho\u1ea1t<\/strong><\/p>\n<p>\u0110\u1ed1i v\u1edbi eSIM \u0111\u00e3 \u0111\u01b0\u1ee3c c\u00e0i \u0111\u1eb7t, k\u00edch ho\u1ea1t ho\u1eb7c s\u1eed d\u1ee5ng, Twise r\u1ea5t ti\u1ebfc kh\u00f4ng th\u1ec3 h\u1ed7 tr\u1ee3 ho\u00e0n ti\u1ec1n n\u1ebfu kh\u00e1ch h\u00e0ng mu\u1ed1n h\u1ee7y d\u1ecbch v\u1ee5 v\u00ec l\u00fd do c\u00e1 nh\u00e2n, thay \u0111\u1ed5i k\u1ebf ho\u1ea1ch ho\u1eb7c c\u00e1c l\u00fd do kh\u00f4ng li\u00ean quan \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n<p>Tuy nhi\u00ean, n\u1ebfu eSIM g\u1eb7p s\u1ef1 c\u1ed1 nghi\u00eam tr\u1ecdng v\u1ec1 k\u1ef9 thu\u1eadt ho\u1eb7c l\u1ed7i k\u1ebft n\u1ed1i m\u1ea1ng khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng, Twise s\u1ebd h\u1ed7 tr\u1ee3 ki\u1ec3m tra v\u00e0 t\u00ecm ph\u01b0\u01a1ng \u00e1n kh\u1eafc ph\u1ee5c ph\u00f9 h\u1ee3p. Trong tr\u01b0\u1eddng h\u1ee3p s\u1ef1 c\u1ed1 kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft v\u00e0 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh l\u00e0 do Twise, \u0111\u1ed1i t\u00e1c cung c\u1ea5p d\u1ecbch v\u1ee5 ho\u1eb7c nh\u00e0 m\u1ea1ng, ch\u00fang t\u00f4i cam k\u1ebft ho\u00e0n ti\u1ec1n to\u00e0n b\u1ed9 ho\u1eb7c m\u1ed9t ph\u1ea7n cho kh\u00e1ch h\u00e0ng*.<\/p>\n<p>(*) Tr\u01b0\u1eddng h\u1ee3p ho\u00e0n ti\u1ec1n m\u1ed9t ph\u1ea7n: n\u1ebfu kh\u00e1ch h\u00e0ng \u0111\u00e3 s\u1eed d\u1ee5ng m\u1ed9t ph\u1ea7n \u0111\u00e1ng k\u1ec3 c\u1ee7a g\u00f3i d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ef1 c\u1ed1 ch\u1ec9 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn m\u1ed9t ph\u1ea7n d\u1ecbch v\u1ee5, Twise s\u1ebd xem x\u00e9t m\u1ee9c ho\u00e0n ti\u1ec1n ph\u00f9 h\u1ee3p d\u1ef1a tr\u00ean ph\u1ea7n d\u1ecbch v\u1ee5 c\u00f2n l\u1ea1i ch\u01b0a s\u1eed d\u1ee5ng v\u00e0 m\u1ee9c \u0111\u1ed9 \u1ea3nh h\u01b0\u1edfng th\u1ef1c t\u1ebf c\u1ee7a s\u1ef1 c\u1ed1.<\/p>\n<p><strong>6.1.1.3. Y\u00eau c\u1ea7u Kh\u1eafc ph\u1ee5c S\u1ef1 c\u1ed1<\/strong><\/p>\n<p>Kh\u00e1ch h\u00e0ng g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 c\u00e0i \u0111\u1eb7t, k\u00edch ho\u1ea1t, k\u1ebft n\u1ed1i, cu\u1ed9c g\u1ecdi, SMS ho\u1eb7c d\u1ecbch v\u1ee5 d\u1eef li\u1ec7u ph\u1ea3i li\u00ean h\u1ec7 Twise s\u1edbm nh\u1ea5t c\u00f3 th\u1ec3 trong khi eSIM v\u1eabn c\u00f2n \u0111\u01b0\u1ee3c c\u00e0i \u0111\u1eb7t v\u00e0 v\u1ea5n \u0111\u1ec1 v\u1eabn c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111i\u1ec1u tra.<\/p>\n<p>Twise ph\u1ea3i \u0111\u01b0\u1ee3c t\u1ea1o c\u01a1 h\u1ed9i h\u1ee3p l\u00fd \u0111\u1ec3 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 d\u1ecbch v\u1ee5 tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh ho\u00e0n ti\u1ec1n \u0111\u01b0\u1ee3c \u0111\u01b0a ra.<\/p>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u cung c\u1ea5p th\u00f4ng tin li\u00ean quan, bao g\u1ed3m \u1ea3nh ch\u1ee5p m\u00e0n h\u00ecnh, c\u00e0i \u0111\u1eb7t thi\u1ebft b\u1ecb, EID, IMEI, ICCID, c\u00e0i \u0111\u1eb7t APN, th\u00f4ng tin l\u1ef1a ch\u1ecdn m\u1ea1ng ho\u1eb7c c\u00e1c chi ti\u1ebft k\u1ef9 thu\u1eadt kh\u00e1c c\u1ea7n thi\u1ebft \u0111\u1ec3 ch\u1ea9n \u0111o\u00e1n va\u0300 x\u01b0\u0309 ly\u0301 s\u01b0\u0323 c\u00f4\u0301.<\/p>\n<p>Vi\u1ec7c kh\u00f4ng cung c\u1ea5p th\u00f4ng tin k\u1ecbp th\u1eddi c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn y\u00eau c\u1ea7u ho\u00e0n ti\u1ec1n b\u1ecb t\u1eeb ch\u1ed1i ho\u1eb7c ch\u1ec9 \u0111\u01b0\u1ee3c ch\u1ea5p thu\u1eadn m\u1ed9t ph\u1ea7n.<\/p>\n<p><strong>6.1.1.4. eSIM \u0110\u00e3 x\u00f3a ho\u1eb7c G\u1ee1 b\u1ecf<\/strong><\/p>\n<p>Kh\u00e1ch h\u00e0ng kh\u00f4ng n\u00ean x\u00f3a ho\u1eb7c g\u1ee1 eSIM trong khi \u0111ang g\u1eb7p s\u1ef1 c\u1ed1 d\u1ecbch v\u1ee5, tr\u1eeb khi \u0111\u01b0\u1ee3c b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 Twise h\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n.<\/p>\n<p>N\u1ebfu eSIM b\u1ecb x\u00f3a tr\u01b0\u1edbc khi qu\u00e1 tr\u00ecnh kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 ho\u00e0n t\u1ea5t v\u00e0 vi\u1ec7c x\u00f3a \u0111\u00f3 khi\u1ebfn Twise ho\u1eb7c nh\u00e0 cung c\u1ea5p c\u1ee7a Twise kh\u00f4ng th\u1ec3 ch\u1ea9n \u0111o\u00e1n, kh\u00f4i ph\u1ee5c ho\u1eb7c thay th\u1ebf d\u1ecbch v\u1ee5, \u0111i\u1ec1u ki\u1ec7n \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n c\u00f3 th\u1ec3 b\u1ecb gi\u1ea3m ho\u1eb7c b\u1ecb t\u1eeb ch\u1ed1i.<\/p>\n<p><strong>6.1.1.5. Kh\u1ea3 n\u0103ng T\u01b0\u01a1ng th\u00edch c\u1ee7a Thi\u1ebft b\u1ecb v\u00e0 C\u1ea5u h\u00ecnh c\u1ee7a Kh\u00e1ch h\u00e0ng<\/strong><\/p>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m b\u1ea3o \u0111\u1ea3m thi\u1ebft b\u1ecb c\u1ee7a m\u00ecnh t\u01b0\u01a1ng th\u00edch v\u1edbi eSIM, kh\u00f4ng b\u1ecb kh\u00f3a m\u1ea1ng v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 \u0111\u00e3 mua.<\/p>\n<p>eSIM ch\u01b0a s\u1eed d\u1ee5ng v\u00e0 ch\u01b0a k\u00edch ho\u1ea1t \u0111\u01b0\u1ee3c mua cho thi\u1ebft b\u1ecb kh\u00f4ng t\u01b0\u01a1ng th\u00edch ho\u1eb7c b\u1ecb kh\u00f3a m\u1ea1ng c\u00f3 th\u1ec3 \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n ho\u00e0n ti\u1ec1n theo M\u1ee5c 6.1.1.1.<\/p>\n<p>Sau khi eSIM \u0111\u00e3 \u0111\u01b0\u1ee3c c\u00e0i \u0111\u1eb7t, k\u00edch ho\u1ea1t ho\u1eb7c s\u1eed d\u1ee5ng, kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n \u0111\u1ed1i v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh do thi\u1ebft b\u1ecb kh\u00f4ng t\u01b0\u01a1ng th\u00edch, thi\u1ebft b\u1ecb b\u1ecb kh\u00f3a m\u1ea1ng, c\u00e0i \u0111\u1eb7t thi\u1ebft b\u1ecb kh\u00f4ng ch\u00ednh x\u00e1c ho\u1eb7c l\u1ed7i c\u1ea5u h\u00ecnh ma\u0301y t\u01b0\u0300 phi\u0301a kh\u00e1ch h\u00e0ng.<\/p>\n<p><strong>6.1.1.6. Giao d\u1ecbch Gian l\u1eadn ho\u1eb7c R\u1ee7i ro Cao<\/strong><\/p>\n<p>Twise c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i ho\u1eb7c gi\u1edbi h\u1ea1n ho\u00e0n ti\u1ec1n n\u1ebfu c\u00f3 b\u1eb1ng ch\u1ee9ng v\u1ec1 h\u00e0nh vi l\u1ea1m d\u1ee5ng, vi ph\u1ea1m \u0110i\u1ec1u kho\u1ea3n &amp; \u0110i\u1ec1u ki\u1ec7n, ho\u1eb7c nghi ng\u1edd gian l\u1eadn, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf vi\u1ec7c cung c\u1ea5p EID ho\u1eb7c IMEI kh\u00f4ng h\u1ee3p l\u1ec7, thi\u1ebft b\u1ecb b\u1ecb kh\u00f3a ho\u1eb7c kh\u00f4ng th\u1ec3 x\u00e1c minh.<\/p>\n<p><strong>6.1.1.7. Giao d\u1ecbch Kh\u00f4ng \u0111\u01b0\u1ee3c \u1ee6y quy\u1ec1n<\/strong><\/p>\n<p>C\u00e1c y\u00eau c\u1ea7u li\u00ean quan \u0111\u1ebfn giao d\u1ecbch kh\u00f4ng \u0111\u01b0\u1ee3c \u1ee7y quy\u1ec1n s\u1ebd \u0111\u01b0\u1ee3c \u0111i\u1ec1u tra tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh ho\u00e0n ti\u1ec1n. Twise c\u00f3 quy\u1ec1n t\u1ea1m ng\u1eebng c\u00e1c t\u00e0i kho\u1ea3n li\u00ean quan \u0111\u1ebfn h\u00e0nh vi gian l\u1eadn b\u1ecb nghi ng\u1edd.<\/p>\n<p><strong>6.1.1.8. Mua Nh\u1ea7m ho\u1eb7c Mua Sai<\/strong><\/p>\n<p>N\u1ebfu eSIM ch\u01b0a \u0111\u01b0\u1ee3c c\u00e0i \u0111\u1eb7t, k\u00edch ho\u1ea1t ho\u1eb7c s\u1eed d\u1ee5ng, tr\u01b0\u1eddng h\u1ee3p mua nh\u1ea7m ho\u1eb7c mua sai c\u00f3 th\u1ec3 \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n ho\u00e0n ti\u1ec1n theo M\u1ee5c 6.1.1.1.<\/p>\n<p>Sau khi eSIM \u0111\u00e3 \u0111\u01b0\u1ee3c c\u00e0i \u0111\u1eb7t, k\u00edch ho\u1ea1t ho\u1eb7c s\u1eed d\u1ee5ng, Kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n \u0111\u1ed1i v\u1edbi c\u00e1c giao d\u1ecbch mua nh\u1ea7m eSIM ho\u1eb7c g\u00f3i d\u1eef li\u1ec7u.<\/p>\n<p><strong>6.1.1.9. T\u00ednh ph\u00ed Sai v\u00e0 T\u00ednh ph\u00ed Tr\u00f9ng l\u1eb7p<\/strong><\/p>\n<p>N\u1ebfu kh\u00e1ch h\u00e0ng cho r\u1eb1ng m\u00ecnh b\u1ecb t\u00ednh ph\u00ed sai ho\u1eb7c b\u1ecb t\u00ednh ph\u00ed nhi\u1ec1u h\u01a1n m\u1ed9t l\u1ea7n cho c\u00f9ng m\u1ed9t \u0111\u01a1n h\u00e0ng, kh\u00e1ch h\u00e0ng n\u00ean li\u00ean h\u1ec7 Twise ngay v\u00e0 cung c\u1ea5p th\u00f4ng tin thanh to\u00e1n c\u00f9ng th\u00f4ng tin \u0111\u01a1n h\u00e0ng li\u00ean quan.<\/p>\n<p>C\u00e1c kho\u1ea3n t\u00ednh ph\u00ed tr\u00f9ng l\u1eb7p ho\u1eb7c kh\u00f4ng ch\u00ednh x\u00e1c \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn s\u1ebd \u0111\u01b0\u1ee3c ho\u00e0n l\u1ea1i v\u1ec1 ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n ban \u0111\u1ea7u.<\/p>\n<p><strong>6.1.1.10. G\u00f3i H\u1ebft h\u1ea1n v\u00e0 D\u1eef li\u1ec7u Ch\u01b0a s\u1eed d\u1ee5ng<\/strong><\/p>\n<p>M\u1ed7i g\u00f3i d\u1eef li\u1ec7u c\u00f3 th\u1eddi h\u1ea1n hi\u1ec7u l\u1ef1c ri\u00eang. D\u1eef li\u1ec7u ch\u01b0a s\u1eed d\u1ee5ng ho\u1eb7c quy\u1ec1n l\u1ee3i d\u1ecbch v\u1ee5 kh\u00e1c c\u00f2n l\u1ea1i sau khi th\u1eddi h\u1ea1n hi\u1ec7u l\u1ef1c k\u1ebft th\u00fac s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n ch\u1ec9 v\u00ec ch\u01b0a \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng h\u1ebft.<\/p>\n<p><strong>6.1.1.11. Chi ph\u00ed B\u00ean th\u1ee9 ba<\/strong><\/p>\n<p>Twise kh\u00f4ng ho\u00e0n tr\u1ea3 c\u00e1c chi ph\u00ed ph\u00e1t sinh t\u1eeb SIM thay th\u1ebf, d\u1ecbch v\u1ee5 chuy\u1ec3n v\u00f9ng, \u0111i\u1ec7n tho\u1ea1i kh\u00e1ch s\u1ea1n, k\u1ebft n\u1ed1i thay th\u1ebf, t\u1ed5n th\u1ea5t kinh doanh, ph\u01b0\u01a1ng ti\u1ec7n \u0111i l\u1ea1i ho\u1eb7c c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a b\u00ean th\u1ee9 ba kh\u00e1c, tr\u1eeb khi ph\u00e1p lu\u1eadt \u00e1p d\u1ee5ng y\u00eau c\u1ea7u.<\/p>\n<p><strong>6.1.1.12. C\u00e1c Y\u00eau c\u1ea7u Ho\u00e0n ti\u1ec1n Kh\u00e1c<\/strong><\/p>\n<p>C\u00e1c y\u00eau c\u1ea7u kh\u00f4ng r\u00f5 r\u00e0ng thu\u1ed9c c\u00e1c \u0111i\u1ec1u ki\u1ec7n n\u00eau tr\u00ean c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c Twise xem x\u00e9t theo t\u1eebng tr\u01b0\u1eddng h\u1ee3p c\u1ee5 th\u1ec3.<\/p>\n<p><strong>6.1.2. S\u1eec D\u1ee4NG TWISECOIN<\/strong><\/p>\n<p>6.1.2.1. Twisecoin l\u00e0 h\u1ec7 th\u1ed1ng \u0111i\u1ec3m th\u01b0\u1edfng t\u00edn d\u1ee5ng d\u00e0nh ri\u00eang cho Twise.<\/p>\n<p>6.1.2.2. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng Twisecoin khi mua eSIM ho\u1eb7c k\u1ebft h\u1ee3p thanh to\u00e1n b\u1eb1ng Twisecoin v\u1edbi th\u1ebb t\u00edn d\u1ee5ng v\u00e0 PayPal.<\/p>\n<p>6.1.2.3. M\u1ecdi giao d\u1ecbch mua \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1eb1ng Twisecoin s\u1ebd lu\u00f4n \u0111\u01b0\u1ee3c ghi c\u00f3 v\u00e0o t\u00e0i kho\u1ea3n Twise c\u1ee7a ng\u01b0\u1eddi d\u00f9ng d\u01b0\u1edbi d\u1ea1ng Twisecoin.<\/p>\n<p>6.1.2.4. Twisecoin hi\u1ec7n c\u00f3 trong t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n kh\u00f4ng th\u1ec3 \u0111\u01b0\u1ee3c quy \u0111\u1ed5i sang b\u1ea5t k\u1ef3 h\u00ecnh th\u1ee9c t\u00edn d\u1ee5ng n\u00e0o kh\u00e1c.<\/p>\n<p>6.1.2.5. Twisecoin hi\u1ec7n c\u00f3 trong t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n kh\u00f4ng th\u1ec3 \u0111\u01b0\u1ee3c chuy\u1ec3n sang b\u1ea5t k\u1ef3 t\u00e0i kho\u1ea3n Twise kh\u00e1c.<\/p>\n<p>6.1.2.6. Khi m\u1ed9t \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c thanh to\u00e1n m\u1ed9t ph\u1ea7n b\u1eb1ng Twisecoin v\u00e0 m\u1ed9t ph\u1ea7n b\u1eb1ng ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n kh\u00e1c, b\u1ea5t k\u1ef3 kho\u1ea3n ho\u00e0n ti\u1ec1n n\u00e0o \u0111\u01b0\u1ee3c ph\u00ea duy\u1ec7t c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ho\u00e0n l\u1ea1i theo t\u1ef7 l\u1ec7 t\u01b0\u01a1ng \u1ee9ng v\u1edbi c\u00e1c ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n ban \u0111\u1ea7u, tr\u1eeb khi Twise c\u00f3 th\u1ecfa thu\u1eadn kh\u00e1c.<\/p>\n<p><strong>6.1.3. QUY TR\u00ccNH HO\u00c0N TI\u1ec0N<\/strong><\/p>\n<p>\u0110\u1ec3 y\u00eau c\u1ea7u ho\u00e0n ti\u1ec1n, vui l\u00f2ng li\u00ean h\u1ec7 \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 Twise qua trang Li\u00ean h\u1ec7 ho\u1eb7c email <a href=\"mailto:support@twise.tech\">support@twise.tech<\/a>.<\/p>\n<p>\u0110\u1ed1i v\u1edbi y\u00eau c\u1ea7u ho\u00e0n ti\u1ec1n li\u00ean quan \u0111\u1ebfn k\u1ef9 thu\u1eadt ho\u1eb7c d\u1ecbch v\u1ee5, kh\u00e1ch h\u00e0ng n\u00ean li\u00ean h\u1ec7 Twise s\u1edbm nh\u1ea5t trong khi eSIM v\u1eabn c\u00f2n \u0111\u01b0\u1ee3c c\u00e0i \u0111\u1eb7t v\u00e0 v\u1ea5n \u0111\u1ec1 v\u1eabn c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c la\u0300m ro\u0303.<\/p>\n<p>T\u00f9y t\u1eebng tr\u01b0\u1eddng h\u1ee3p, Twise c\u00f3 th\u1ec3 y\u00eau c\u1ea7u:<\/p>\n<ul>\n<li>S\u1ed1 \u0111\u01a1n h\u00e0ng v\u00e0 email d\u00f9ng \u0111\u1ec3 mua h\u00e0ng;<\/li>\n<li>ICCID, EID ho\u1eb7c IMEI;<\/li>\n<li>A\u0309nh ch\u1ee5p m\u00e0n h\u00ecnh c\u00e0i \u0111\u1eb7t thi\u1ebft b\u1ecb v\u00e0 m\u1ea1ng di \u0111\u1ed9ng;<\/li>\n<li>Th\u00f4ng tin APN v\u00e0 l\u1ef1a ch\u1ecdn m\u1ea1ng;<\/li>\n<li>A\u0309nh ch\u1ee5p m\u00e0n h\u00ecnh ho\u1eb7c b\u1ea3n ghi cho th\u1ea5y l\u1ed7i \u0111\u01b0\u1ee3c b\u00e1o c\u00e1o;<\/li>\n<li>Th\u00f4ng tin v\u1ec1 vi\u1ec7c c\u00e0i \u0111\u1eb7t, k\u00edch ho\u1ea1t v\u00e0 s\u1eed d\u1ee5ng;<\/li>\n<li>B\u1ea5t k\u1ef3 th\u00f4ng tin n\u00e0o kh\u00e1c c\u1ea7n thi\u1ebft \u0111\u1ec3 x\u00e1c nh\u1eadn \u0111i\u1ec1u ki\u1ec7n \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n.<\/li>\n<\/ul>\n<p>Twise s\u1ebd xem x\u00e9t y\u00eau c\u1ea7u c\u00f9ng v\u1edbi c\u00e1c b\u1ea3n ghi hi\u1ec7n c\u00f3 v\u1ec1 k\u00edch ho\u1ea1t, s\u1eed d\u1ee5ng, nh\u00e0 cung c\u1ea5p v\u00e0 m\u1ea1ng l\u01b0\u1edbi.<\/p>\n<p>Khi m\u1ed9t v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd, Twise se\u0303 \u0111\u1ec1 xu\u1ea5t kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1, c\u1ea5u h\u00ecnh l\u1ea1i, thay th\u1ebf ho\u1eb7c m\u1ed9t gi\u1ea3i ph\u00e1p t\u01b0\u01a1ng \u0111\u01b0\u01a1ng kh\u00e1c.<\/p>\n<p>Khi kho\u1ea3n ho\u00e0n ti\u1ec1n \u0111\u01b0\u1ee3c ph\u00ea duy\u1ec7t, kho\u1ea3n ti\u1ec1n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ho\u00e0n:<\/p>\n<ul>\n<li>V\u1ec1 ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n ban \u0111\u1ea7u<\/li>\n<li>D\u01b0\u1edbi d\u1ea1ng Twisecoin, khi kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd ho\u1eb7c khi giao d\u1ecbch mua ban \u0111\u1ea7u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1eb1ng Twisecoin.<\/li>\n<\/ul>\n<p>Khi \u00e1p d\u1ee5ng theo M\u1ee5c 6.1.1.1, kho\u1ea3n ho\u00e0n v\u1ec1 ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n ban \u0111\u1ea7u c\u00f3 th\u1ec3 b\u1ecb gi\u1ea3m b\u1edfi c\u00e1c chi ph\u00ed b\u00ean th\u1ee9 ba th\u1ef1c t\u1ebf v\u00e0 kh\u00f4ng th\u1ec3 thu h\u1ed3i li\u00ean quan \u0111\u1ebfn giao d\u1ecbch ban \u0111\u1ea7u ho\u1eb7c vi\u1ec7c h\u1ee7y. C\u00e1c kho\u1ea3n n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m ph\u00ed x\u1eed l\u00fd thanh to\u00e1n, ph\u00ed chuy\u1ec3n \u0111\u1ed5i ti\u1ec1n t\u1ec7 v\u00e0 ph\u00ed h\u1ee7y c\u1ee7a nh\u00e0 cung c\u1ea5p ho\u1eb7c nh\u00e0 m\u1ea1ng, trong ph\u1ea1m vi ph\u00e1p lu\u1eadt \u00e1p d\u1ee5ng cho ph\u00e9p.<\/p>\n<p>M\u1ecdi kho\u1ea3n kh\u1ea5u tr\u1eeb nh\u01b0 tr\u00ean s\u1ebd ch\u1ec9 gi\u1edbi h\u1ea1n \u1edf c\u00e1c chi ph\u00ed th\u1ef1c t\u1ebf, kh\u00f4ng th\u1ec3 thu h\u1ed3i m\u00e0 Twise ph\u1ea3i ch\u1ecbu li\u00ean quan \u0111\u1ebfn \u0111\u01a1n h\u00e0ng b\u1ecb \u1ea3nh h\u01b0\u1edfng. Twise s\u1ebd kh\u00f4ng \u00e1p d\u1ee5ng th\u00eam phu\u0323 ph\u00ed ngo\u00e0i c\u00e1c chi ph\u00ed \u0111\u00f3.<\/p>\n<p>\u0110\u00f4\u0301i v\u01a1\u0301i hoa\u0300n ti\u00ea\u0300n do l\u00f4\u0303i ky\u0303 thu\u00e2\u0323t ho\u0103\u0323c l\u00f4\u0303i di\u0323ch vu\u0323 thu\u00f4\u0323c tra\u0301ch nhi\u00ea\u0323m cu\u0309a Twise, nha\u0300 cung c\u00e2\u0301p cu\u0309a Twise ho\u0103\u0323c di\u0323ch vu\u0323 ma\u0323ng n\u00ea\u0300n ta\u0309ng, ca\u0301c khoa\u0309n kh\u00e2\u0301u tr\u01b0\u0300 n\u00eau tr\u00ean se\u0303 kh\u00f4ng a\u0301p du\u0323ng.<\/p>\n<p>Kho\u1ea3n ho\u00e0n ti\u1ec1n v\u1ec1 ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n ban \u0111\u1ea7u c\u00f3 th\u1ec3 m\u00e2\u0301t <strong>5 \u201315 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong>, t\u00f9y thu\u1ed9c v\u00e0o nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 thanh to\u00e1n v\u00e0 ng\u00e2n h\u00e0ng kha\u0301ch ha\u0300ng s\u01b0\u0309 du\u0323ng.<\/p>\n<p><strong>6.2. \u0110I\u00ca\u0300U CHI\u0309NH<\/strong><\/p>\n<p>C\u00e1c g\u00f3i d\u1eef li\u1ec7u eSIM c\u1ee7a Twise \u0111\u01b0\u1ee3c cung c\u1ea5p nguy\u00ean tr\u1ea1ng. Kh\u00f4ng h\u1ed7 tr\u1ee3 ch\u1ec9nh s\u1eeda ho\u1eb7c t\u00f9y bi\u1ebfn theo y\u00eau c\u1ea7u c\u00e1 nh\u00e2n sau khi mua.<\/p>\n<h2><strong><span style=\"color: #1e76ba;\">7. Tr\u00e1ch nhi\u1ec7m ph\u00e1p l\u00fd v\u00e0 B\u1ea3o \u0111\u1ea3m<\/span><\/strong><\/h2>\n<p>Twise cung c\u1ea5p d\u1ecbch v\u1ee5 tr\u00ean c\u01a1 s\u1edf h\u1ee3p l\u00fd v\u1ec1 m\u1eb7t th\u01b0\u01a1ng m\u1ea1i v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c ti\u00eau chu\u1ea9n ng\u00e0nh hi\u1ec7n h\u00e0nh. Kh\u1ea3 n\u0103ng kh\u1ea3 d\u1ee5ng v\u00e0 hi\u1ec7u su\u1ea5t c\u1ee7a m\u1ea1ng ph\u1ee5 thu\u1ed9c v\u00e0o c\u00e1c y\u1ebfu t\u1ed1 th\u00f4ng th\u01b0\u1eddng trong l\u0129nh v\u1ef1c vi\u1ec5n th\u00f4ng, bao g\u1ed3m ph\u1ea1m vi ph\u1ee7 s\u00f3ng v\u00e0 kh\u1ea3 n\u0103ng t\u01b0\u01a1ng th\u00edch c\u1ee7a thi\u1ebft b\u1ecb. Trong ph\u1ea1m vi t\u1ed1i \u0111a \u0111\u01b0\u1ee3c ph\u00e1p lu\u1eadt cho ph\u00e9p, Twise mi\u1ec5n tr\u1eeb tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi c\u00e1c h\u1ea1n ch\u1ebf c\u1ee7a d\u1ecbch v\u1ee5 ph\u00e1t sinh t\u1eeb c\u00e1c y\u1ebfu t\u1ed1 n\u1eb1m ngo\u00e0i t\u1ea7m ki\u1ec3m so\u00e1t c\u1ee7a Twise.<\/p>\n<p>Twise b\u1ea3o \u0111\u1ea3m cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng 24\/7 trong su\u1ed1t th\u1eddi gian kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng eSIM. Twise cam k\u1ebft h\u1ed7 tr\u1ee3 t\u1eadn t\u00e2m v\u00e0 k\u1ecbp th\u1eddi \u0111\u1ed1i v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh li\u00ean quan \u0111\u1ebfn d\u1ecbch v\u1ee5 trong su\u1ed1t chuy\u1ebfn \u0111i, bao g\u1ed3m h\u01b0\u1edbng d\u1eabn c\u00e0i \u0111\u1eb7t, h\u1ed7 tr\u1ee3 c\u1ea5u h\u00ecnh v\u00e0 x\u1eed l\u00fd s\u1ef1 c\u1ed1.<\/p>\n<p>Mo\u0323i y\u00eau c\u00e2\u0300u h\u1ed7 tr\u1ee3, vui l\u00f2ng li\u00ean h\u1ec7: support@twise.tech.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Hi\u1ec7u l\u1ef1c c\u1ee7a \u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0110i\u1ec1u ki\u1ec7n Chung C\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n sau \u0111\u00e2y \u00e1p d\u1ee5ng cho t\u1ea5t c\u1ea3 c\u00e1c d\u1ecbch v\u1ee5 do Twise Technology LLC., sau \u0111\u00e2y g\u1ecdi l\u00e0 Twise, cung c\u1ea5p li\u00ean quan \u0111\u1ebfn vi\u1ec7c b\u00e1n l\u1ea1i eSIM tr\u1ea3 tr\u01b0\u1edbc. C\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n sau \u0111\u00e2y \u0111\u01b0\u1ee3c&#8230;<\/p>\n","protected":false},"author":138179,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-25071","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/twise.tech\/vi\/wp-json\/wp\/v2\/pages\/25071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/twise.tech\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/twise.tech\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/twise.tech\/vi\/wp-json\/wp\/v2\/users\/138179"}],"replies":[{"embeddable":true,"href":"https:\/\/twise.tech\/vi\/wp-json\/wp\/v2\/comments?post=25071"}],"version-history":[{"count":7,"href":"https:\/\/twise.tech\/vi\/wp-json\/wp\/v2\/pages\/25071\/revisions"}],"predecessor-version":[{"id":42712,"href":"https:\/\/twise.tech\/vi\/wp-json\/wp\/v2\/pages\/25071\/revisions\/42712"}],"wp:attachment":[{"href":"https:\/\/twise.tech\/vi\/wp-json\/wp\/v2\/media?parent=25071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}